General Manager

Job Description:

At Catenon, we are searching for an experienced General Manager to lead the team of a 5-star luxury, All-Inclusive Resort, in Madeira, Portugal.

FONCTIONS:

• Oversee all resort operations, ensuring alignment with brand standards.
• Drive exceptional guest satisfaction and operational excellence.
• Collaborate with department heads on strategic plans for rooms, Food & Beverage, wellness, and guest services.
• Maintain strict financial oversight, focusing on profitability and forecasting.
• Ensure compliance with local regulations and corporate policies.
• Foster a culture of collaboration, growth, and continuous improvement.

EXIGENCES:

• Minimum 2 to 3 years of international experience as a General Manager in a large-scale resort operation, ideally with more than 300 rooms.
• Proven ability to manage high-volume Food & Beverage outlets and complex operations.
• Strong financial acumen and strategic planning skills.
• Experience managing multicultural teams of up to 300 employees. Driving performance through empowerment and engagement.
• Hands-on, operational leadership style with strong presence among guests and team members.
• A genuine passion for hospitality, innovation and guest experience.
• Fluency in English required; Portuguese preferred.
• Willingness to relocate and reside full-time in Madeira, Portugal.
• Education: Bachelor Degree

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