Gestor Experiencia y Calidad Cliente Interno
IT & Telecommunications February 24, 2025
Importante entidad financiera nacional precisa incorporar, en Barcelona a un/a Gestor Experiencia y Calidad Cliente Interno.
Read MoreCustomer Service UK Market
Barcelona (Spain)
Ref: OP82862333 February 24, 2025 MASS COMMODITIES
FUNCTIONS
This position Customer Service UK Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer service must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service ● Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate ● Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data ● Support customer requests, act as a central contact for any question ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency Requirements ● Bachelor’s Degree preferably in business/ or supply chain management plus 2 -4 years’ experience ● Customer service knowledge ● Skills in Microsoft Office. ● SAP knowledge ● Fluent in English languageApply now
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