Training Manager - Luxury Beauty

Job Description:

We are looking for a TRAINING MANAGER to strengthen the International Training & Education Department and support our unique and growing portfolio of brands. This position reports directly to the International Training & Education Director.

As a Training Manager, you will be responsible for designing and delivering innovative, high-quality learning experiences covering brand culture, product knowledge, selling techniques and customer experience for your assigned portfolio of brands.

You will lead the development and implementation of training tools across multiple formats, including presentations, training booklets, digital learning modules and video content. You will work closely with internal teams, markets, external agencies and brand partners to ensure that all training initiatives are relevant, engaging and aligned with each brand’s identity, positioning and business objectives.

Responsibilities:

• TRAINING DESIGN
 Develop comprehensive training briefs, from the initial learning concept through to implementation guidelines, including training structure, storytelling, visual and video research, activities and learning methodologies, in line with marketing guidelines, brand identity and positioning.
 Create high-quality brand and product training content in PowerPoint and other relevant formats.
 Coordinate and manage external agencies involved in the development of training tools, ensuring the quality of deliverables and compliance with agreed deadlines and budgets.
 Build fluid, collaborative and positive relationships with internal teams, external agencies, brand partners and markets.
 Update brand training presentations and full-portfolio training modules twice a year, or whenever required by launches and portfolio developments.
 Assess market and business needs to identify when existing training programmes should be adapted or when new learning modules and tools should be developed.
 Ensure that training materials remain accurate, relevant, engaging and consistent across all formats and markets.
• TRAINING FACILITATION
 Organize and facilitate international train-the-trainer sessions, in-person training programmes, virtual training sessions and video-based learning initiatives.
 Deliver engaging training sessions covering brand culture, product knowledge, selling techniques and customer experience.
 Adapt facilitation methods and content to different audiences, markets and levels of expertise.
 Collect and analyse participant and market feedback to continuously improve the quality, effectiveness and relevance of training content and delivery.
 Recommend and develop innovative training methodologies and provide markets with clear and detailed deployment and facilitation guidelines.
 Support and engage the network of local trainers and market representatives to ensure the consistent deployment of training programmes.

• DIGITAL LEARNING
 Design and develop interactive digital learning modules using Articulate Rise 360, covering brands, products, selling techniques and customer experience.
 Create digital learning briefs and content integrating different media formats, including images, videos, audio content, podcasts and interactive activities.
 Coordinate external agencies involved in the production of digital learning tools, ensuring compliance with quality standards, timelines and budgets.
 Contribute to the development of digital learning and learner-engagement strategies across the organisation.
 Explore and implement innovative digital learning formats and remain up to date with emerging trends, technologies and best practices in training and education.
 Monitor learner participation, completion and feedback to assess the performance of digital learning initiatives and identify areas for improvement.

• TRAINING & EDUCATION DEPARTMENT
 Contribute to defining the division global training and education strategy in line with the brands development and ambitions
 Manage and track the BA brand journey, including all trainings, inductions, and engagement of learners
 Contribute to transversal Training & Education projects and initiatives across the different brands and divisions.
 Support the monitoring of training activities and key performance indicators in order to evaluate impact, identify development opportunities and share relevant insights with internal stakeholders.

Requirements:

• Minimum five years of experience in Training & Education within the beauty, fragrance, cosmetics or luxury industry.
• Previous experience in retail education, within an agency specialising in the design and development of training content, within a fragrance house, or as a Trainer, Training Manager and/or Learning Content Designer would be highly valued.
• Experience working in an international and multicultural environment would be an advantage.

REQUIRED SKILLS:
• Strong ability to independently create high-quality brand and product training materials in PowerPoint.
• Proven expertise in training design, content creation and facilitation.
• Proficiency in digital learning tools, ideally including Articulate Rise 360.
• Strong project management, organisational and prioritisation skills, with the ability to manage several brands and projects simultaneously.
• Excellent communication, presentation and interpersonal skills.
• Full professional proficiency in written and spoken English. French proficiency would be an advantage.
• Creative, curious and open-minded, with a strong sensitivity to brands, luxury and customer experience.
• Collaborative and agile, with a proactive, solution-oriented and entrepreneurial mindset.

Company Description:

Our client is a prestigious global leader in the luxury goods sector, renowned for its commitment to excellence, craftsmanship, and innovation. With a rich heritage and a forward-thinking approach, the company operates across multiple international markets, fostering a culture of elegance and professional growth. They pride themselves on creating an environment where talent is nurtured and high standards are the norm. As an organization that values its people as its greatest asset, they are dedicated to providing world-class development opportunities.

Joining this team means becoming part of a legacy of quality and a future of continuous improvement.

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