IT Support Technician

Job Description:

This is a technical role, so it will require proven hands-on experience, alongside the ability to communicate, deliver, and support the solutions being developed by the teams, drawing on a wide range of skills covering Cloud technologies, IT support and user management.
The IT support technician will serve 4 worldwide sites in Israel, Dublin, Ukraine & Romania.

Responsibilities
• Onboarding and supporting all the company employees;
• Daily duties include taking phone calls and responding to tickets or email assistance requests;
• Troubleshooting, diagnosing, and resolving issues with hardware, software, and computers;
• Set up workstations with computers and necessary peripheral devices as needed;
• Maintaining hardware and software inventory;
• Coordinate with vendors on hardware replacements;
• Provide orientation and guidance to users on how to operate new software and computer equipment.

Requirements
• 2 years of proven experience as an IT Technician;
• 2 years of proven experience in Office 365 management and support (users and computers);
• Excellent diagnostic and problem-solving skills;
• Experience with Installation and updating Desktop OS and Applications;
• Experience with Windows 7/10, Microsoft Office Suite;
• Excellent communication ability;
• Outstanding organizational and time-management skills and understanding of diverse computer systems and networks;
• Excellent English both written and spoken.

On offer:
• Competitive salary;
• Full onboarding / training package for all aspects of the role, with continuous training and development;
• Hybrid Working Model;
• Referral bonuses;
• Meal vouchers;
• Private medical subscription and many more

Company Description:

Our Client is a dynamic and expanding online gaming company operating mainly in the UK gaming market. They offer Bingo, Casino and Slot products across multiple brands and employ over 150 people across 4 global operational centers. With a clear growth trajectory, the company is always looking for smart, enthusiastic people who want to excel in a dynamic digital industry. They hire people who want to make a real impact and see the direct results of their work come to fruition whilst having fun within a supportive team environment.

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