KAM Senior

Descripción del puesto:

The selected candidate will be responsible for managing and developing the company’s strategic accounts, strengthening long-term relationships with existing and potential customers, and identifying new business opportunities within the pharmaceutical and cosmetics sectors.

This position will have a strong Account Management and Business Development focus, working cross-functionally with different internal departments to ensure the successful execution of contracted projects and services.

The position will report directly to the Commercial Director.

Responsabilidades Principales:

-Key Account Management
Manage and develop long-term commercial relationships with the company’s key strategic accounts.
Understand each customer’s needs, strategy, organizational structure, and decision-making processes.
Identify growth and expansion opportunities within existing accounts.
Develop tailored account plans, defining commercial objectives and strategies.
Analyze account performance, sales forecasts, results, and key KPIs.
Negotiate pricing, margins, contracts, commercial terms, and service agreements.
Review and update commercial terms and conditions with customers.
Prepare proposals for new opportunities and follow up on accepted proposals.
Coordinate the quotation process for products and services.
Participate in the resolution of customer issues, complaints, and non-conformities.
Manage and communicate regulatory changes affecting existing raw materials and formulations to customers.

- Business Development
Identify new business opportunities within the pharmaceutical and cosmetics sectors.
Prospect and acquire new customers.
Build relationships with potential customers and convert opportunities into commercial projects.
Contribute to portfolio expansion and the company’s strategic growth.
Analyze market trends and competitor activity to identify new business opportunities.

- Project Management
Assess the feasibility of new projects together with existing and potential customers.
Gather and structure the customer brief and communicate requirements to the relevant internal teams.
Create the design matrix and enter projects into the relevant systems.
Work closely with the Technical Office and other departments involved throughout project development.
Monitor projects from both a commercial and customer perspective.

- Internal Coordination
The position will involve a high level of cross-functional interaction with different areas of the company, particularly:
Operations
Technical Office
Finance
Legal
Sales Administration
Quality
Other departments involved in project execution
The objective will be to ensure the successful delivery of services and projects, while maintaining a strong customer focus throughout the entire project lifecycle.

-Trade Fairs & Industry Events
Represent the company at trade fairs, congresses, and specialized industry events, both nationally and internationally.
Generate and develop commercial relationships and business opportunities arising from these events.

Requisitos:

University degree in International Business, Business Administration, Chemistry, or a related field.
Postgraduate studies in Sales Management, Business Development, or Key Account Management will be considered a plus.
Minimum 5 years of experience in similar positions within the:
Pharmaceutical sector
Cosmetics sector
CDMO environment
Proven experience managing strategic accounts and developing new business opportunities.
Experience in commercial negotiation and customer relationship management.
Ability to work in multidisciplinary environments and coordinate projects across different departments.
Advanced / C1 English.
Knowledge of French or other languages will be considered a plus.
Proficiency in CRM, ERP, Microsoft Office, and Google Workspace.
Experience with project management tools.

Información de la empresa:

The company specializes in the development and manufacturing of solutions for the pharmaceutical, cosmetics, and healthcare sectors.

Based in Vallès Oriental (Barcelona) and with more than 40 years of experience, the company provides its customers with comprehensive solutions covering product development, manufacturing, and packaging, operating under demanding quality and regulatory standards.

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